Throughout these trying and unpredictable times, one of the biggest challenges in medicine and patient care is remote patient monitoring. However, thanks to the RPM program, the gap between communication, engagement, and adherence has been somewhat filled. 

Of course, just like most things, there is still plenty of room for improvement. Although this program has proven effective and helpful, it is still challenging to implement even for the best teams.

As a practice, you want to be able to offer a service that is reliable, effective, and efficient. In this article, we will look into how you can improve engagement and adherence to remote patient monitoring.

Here’s what you need to know:

Get to Know Your Patient’s Needs and Challenges

For a remote patient monitoring program to succeed, it has to be personalized to your patient’s needs. This means that, as a practice, you need to consider the fact that all patients have a different set of needs and challenges.

Some patients are managing chronic conditions, while others may be in need of management for a single event. Some patients have never been monitored before, and others have been monitored for years. 

Your practice must learn to understand these unique needs to enhance patient engagement and increase adherence to your remote monitoring program.

CPT 99453

A service that can be helpful in these situations is CPT 99453, an interactive exchange of information between the patient and their care provider using the Internet or other electronic communications technologies.

This particular service provides you with a number of different ways to engage with your patients at any given time. You also can continue to monitor and improve your relationship as a whole.

CPT 99454

CPT 99454 is another service that can be pretty helpful. It is a service that allows you to provide your patients with reminders related to their health or management of a condition.

You can create a customized reminder to be sent to your patient. Depending on your patient’s needs, you can set reminders for medication, disease management, follow-ups, and even self-care.

It is important to understand your patient’s habits and needs to use this service. There is a good chance that you can use this service to remind your patient of something that they may have forgotten or need encouragement to do.

CPT 99455 is a service that can significantly improve your patient’s experience and the remote monitoring program you offer in the long run. You can set reminders for remote office visits, medication refills, or even lab tests with your patient. You can even set reminders for your patient to use self-care techniques.

CPT 99457 & 99458

These services are related and can be used in conjunction with each other. CPT 99457 allows you to perform a remote exam of your patient. 

You can complete a remote examination of your patient for information that may be relevant to the management of their condition or to develop a plan of action for an upcoming visit. You can ask questions related to their medication and disease management as well.

CPT 99458 is another service that can be pretty beneficial to your practice. It allows you to send your patient a personalized communication that provides them with education or advice. This is a great way to encourage your patients who may be struggling or need a little bit of motivation or encouragement.

The Bottom Line

As you can see, there are plenty of ways to improve engagement and adherence to remote patient monitoring. To do this, you want to make sure that everyone who has a role in the program is working together to provide the best care possible for your patient. This can be challenging but, in the end, the rewards are well worth it.

By using these services and understanding your patients, you can create a feedback loop where you can gain valuable understanding and insight into the needs of your patients. You can use this information to educate your patients, motivate them, and set them up for success.

If you are looking for ways to improve your remote patient monitoring, we can help you. Whether your patient has chronic conditions, behavioral health conditions, or just needs help transitioning out of an inpatient facility, Medistics Health can help you simplify their experience. To learn more about service, contact us today and get started.

Profit Calculator Assumptions: 40% of total Medicare patients enrolling is based on (i) Medicare Chart Book’s data showing that ~68% of medicare patients qualify for CCM (2 or more chronic conditions), and (ii) that ~40% of eligible patients will enroll.

For typical providers, $46.67 of net profit per patient per month is based on a Medicare reimbursement per patient per month (national average) for various care management CPT codes.

CPT and other codes, descriptions and other data are copyright 2011 American Medical Association. All rights reserved. CPT is a registered trademark of the American Medical Association (AMA).